Gateway

The gateway has two statuses: internet status and mesh status. If the issue is with internet status, ensure that the internet connection is working and stable. If the issue is with mesh status, ensure that the distance between the gateway and the nearest device to the gateway (HBGW01) is within 10 meters. If all the reqiurement are met and still offline, please try with reset the gateway.

We need you to have a monitor and connect the gateway with HDMI cable, also a mouse to connect to the gateway via the blue interface in the gateway. After that you can see "system setting' showed on the monitor and you click it to connect the network to have the information of the IP address.

Make sure that your gateway has access to the internet (connect with internet cable or WIFI). If the time of your gateway is still wrong, then please reset and re-add your gateway to correct the time.

Yes, gateway is not only responsible for remote control of the luminaries but also collecting all the data. So, users need to have a gateway then all the data will be available on the web platform.